We believe that most complaints can be dealt with through an informal discussion with an appropriate member of staff in school. Because of this, St. Mary’s Academy Trust would always advise parents/carers to talk any complaint over with someone in school before making the complaint formal.
However, if this does not resolve the concern/complaint, it can then be taken to the next stage of the complaints procedure.
For further detail, refer to the complaints procedure which is available on the school website…

Our Complaints Procedure and Policy